Privacy Policy

1. Who We Are

Restreamify ("we", "us", "our") provides managed IPTV restream services and dedicated server hosting. This policy applies to our website, dashboard, and any related services. For questions, contact our team.

2. Information We Collect

Information you provide directly:

• Name, email address, phone/WhatsApp number
• Business name, country, and use-case description (when you order)
• Source URLs you provide for restream configuration
• Payment confirmation details (we do not store payment card numbers)
• Communications you send via WhatsApp, email, or contact forms

Information collected automatically:

• IP address, browser type, device type, and approximate location
• Pages visited, referrer URL, time spent on site
• Service usage data: connection counts, bandwidth, uptime metrics

3. How We Use Information

• To provision, deliver, and maintain your restream or hosting service
• To respond to your inquiries and provide customer support
• To process payments and send service-related notifications
• To detect, prevent, and respond to abuse, fraud, or security incidents
• To comply with applicable laws and respond to lawful requests
• To improve our service, content, and user experience

4. Information We Do NOT Collect or Store

• Credit card numbers (handled by payment processors, never stored on our systems)
• The actual audio/video content of streams passing through our infrastructure
• Records of which specific channels your end users watch

5. Information Sharing

We do not sell your personal information. We share information only with:

• Service providers (payment processors, infrastructure, email delivery) under contractual confidentiality
• Legal authorities when required by valid legal process or to protect rights, property, or safety
• Successor entities in the event of a business merger or acquisition

6. Data Retention

We retain account and billing information for as long as your account is active and for up to 2 years after closure to comply with tax, accounting, and legal obligations. Service usage logs are retained for 90 days for troubleshooting and abuse prevention. You can request earlier deletion subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention)
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at our contact page.

8. Cookies & Analytics

We use minimal cookies for session management and basic analytics. We do not use third-party advertising trackers. You can disable cookies in your browser, though some site features may not function correctly.

9. Security

We implement industry-standard technical and organizational measures to protect your data: encryption in transit (TLS), access controls, regular security reviews, and incident response procedures. No system is perfectly secure; we cannot guarantee absolute security but commit to prompt notification in the event of a breach affecting your data.

10. International Transfers

Our services are delivered globally. Your data may be processed in countries outside your home jurisdiction. We use appropriate safeguards (such as standard contractual clauses) for international transfers where required.

11. Children

Our services are intended for businesses and individuals 18 years or older. We do not knowingly collect data from children under 18.

12. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or prominent notice on this page. Continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact

For privacy-related inquiries, data subject requests, or to report concerns, please use our contact page or message us via WhatsApp at +1 778 488 9599.